Quality assurance
Ensuring quality at every stage of the process
We follow a rigorous process of collaboration, communication,
verification, evaluation and feedback regardless of the size of your project.
In this way, we make certain that both the service you receive and the
final product are to your satisfaction.
High standards, stringent guidelines and continual communication
form the principles that govern our approach.
Standards
Qualified human resources
- We employ only qualified language professionals
who specialise in technical, scientific and medical translation and
work only into their native language. This helps us to assure our customers
of a correct and ‘natural-sounding’ translation.
- In accordance with industry standards, our linguists
hold qualifications from internationally recognised bodies such as the
Institute of Translation and Interpreting and the Institute
of Linguists. We use only experienced linguists who specialise
in a given subject to assure precision, clarity and appropriateness
of terminology and register.
- We collaborate with bilingual engineers and scientists
with expert-level language skills who act as consultants and researchers;
this helps keep us up to date with the latest developments in the field
and further ensure an accurate product.
- From translators to interpreters to DTP experts,
we place emphasis on the recruitment and evaluation of experienced,
qualified individuals.
State-of-the-art technology
- Our translators use state-of-the-art translation
memory software to ensure efficient performance and consistent terminology
across large or multiple projects. This allows us to create and develop client and project-specific databases.
- This technology is combined with our translators’
linguistic expertise to ensure that you receive a product that is not
only technically accurate but also stylistically appropriate for your
target audience.
Guidelines
Customer satisfaction from start to finish
- In order to create a detailed, customised quote
for your project, we work closely with you to determine the scope and
specifications of your project. We then liaise with our team to schedule
resources and identify any project-specific issues that need to be addressed.
This information is then consolidated to produce a final quote and timetable
that we review with you to make sure it meets your requirements.
- As part of our commitment to customer assurance,
we offer to have test pieces translated by our language experts prior
to undertaking a project. Upon approval, the selected translator is
assigned to your ongoing projects.
- To ensure consistency and continuity across ongoing
projects, we use the same translator or team of translators and a client-specific
terminology database.
Rigorous checking
- Rigorous checks are conducted by independent proofreaders
and editors to ensure that the project brief has been followed and that
terminology, style and formatting are correct. A final quality analysis
is conducted on the edited document before it is given final approval.
- Continual contact and feedback ensure that any
changes are incorporated into the project, allowing any technical or
logistic issues to be dealt with quickly.
- Meetings, e-mail and telephone conferences are
held between project managers and clients to discuss in depth any questions
that may arise.
Communication
On-going customer support
- As a multilingual service provider, we attach real
value to ensuring that effective and accurate communication takes place
at all times. That is why we put you, the client, at the centre of our
communication process.
- Throughout the project life cycle, we provide you
with status reports and project updates based on internal project meetings
between the project manager and the team to make sure that everything
takes place on schedule and conforms to the project brief.
- We know that the project life cycle does not end
at the delivery phase. That is why we contact you after delivery to
make sure that the final product has met your specifications and is
to your satisfaction.
- We believe in maintaining an open dialogue with
our clients; we welcome and take on board feedback regarding our projects
and performance.
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Cinetique Translations, Studio 3,
8 Lower Ormond Street,
Manchester M1 5QF,
UK Vat No. GB 906 834806
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